HAVE
A COMPLAINT?? FILE IT HERE!!
If
you have any complaints against local merchants, hotels
or other service providers
in the Zihuatanejo, Ixtapa, Barra de Potosi & Troncones
area, you should formally file a detailed complaint to one
or both of the below Government offices for investigation
and follow up. Remember, no one can act on your complaint
unless you formally file it in writing with one or both
of the below agencies. Help us keep our services and facilities
up to par by taking the time to file a formal compl;aint
that can be acted on and corrected. Of course a complimentory
report would also be welcomed.
Procuraduría
Federal del Consumidor :
(PROFECO) - This is the Mexican version of the Better Business
Bureau and Ralph Nader rolled into one. They can be very
effective in the handling of consumer complaints. Although
this is usually an agency used by locals for complaints
against local merchants and business's, we advise tourists
to file their complaint with both the Tourist Bureau (SEFOTUR)
and PROFECO for maximum results. Address complaints to:
PROFECO Avenida Morelos s/n, Col. Centro Tel. 554 - 0024.
Secretaria
y Fomento Turistico :
(SEFOTUR) - General Information and Touristic consumers
complaints. Located in the Centro Comercial La Puerta local,
2,3,7 & 8. Ixtapa. (In front of Hotel Presidente) Tels.
544 - 8350. |
